Privacy policy

1. Introduction
Welcome to Emerald Coast Marketing & Vending (“Company,” “we,” “our,” or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, interact with our vending machines, or engage with our services.

By using our website or services, you agree to the terms of this Privacy Policy.

 
2. Information We Collect
We collect only the information necessary to operate efficiently and provide a quality experience. This may include:

a. Information You Provide Directly
Name, email, and phone number (when submitting forms or inquiries)
Business name and site address (for vending placement evaluations)
b. Automatically Collected Information
IP address, browser type, and pages visited on our website
Non-identifiable telemetry data from vending machines (e.g., machine uptime, product inventory, digital transactions)
c. Payment Information
When customers make purchases using card or mobile payment, the transaction is processed securely by our payment partners.
We do not store or have access to full credit or debit card information.

 
3. How We Use Your Information
We use collected data to:

Provide and improve our vending and marketing services
Respond to inquiries or service requests
Manage machine performance and inventory restocking
Enhance customer satisfaction through data-driven insights
Comply with legal or regulatory requirements
We never sell your information to third parties.

 
4. Data Sharing and Disclosure
We may share limited information with trusted partners to maintain operations, including:

Payment processors (for digital transactions)
Telemetry service providers (for AI-powered inventory tracking)
IT or website hosting providers (for secure site performance)
All third-party partners are contractually obligated to maintain strict data security standards.

 
5. Cookies and Tracking Technologies
Our website may use cookies to improve user experience and analyze traffic.
You can manage or disable cookies in your browser settings. However, doing so may affect site functionality.

 
6. Data Security
We use industry-standard measures — including encryption, firewalls, and secure data storage — to protect your personal information against unauthorized access, alteration, or disclosure.

While we maintain high security standards, no system is entirely immune to potential breaches. If a data incident occurs, we will notify affected users in accordance with Florida and U.S. law.

 
7. Your Rights
Depending on your location, you may have the right to:

Request access to the personal data we hold about you
Request correction or deletion of your information
Opt out of certain communications
To exercise these rights, please contact us using the information below.

 
8. Retention of Information
We retain information only as long as necessary to fulfill service obligations, legal requirements, or operational needs. Non-identifiable telemetry and performance data may be stored longer for analytical purposes.

 
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.

 
10. Children’s Privacy
Our website and vending services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from minors.

 
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations.
The latest version will always be posted on this page with a revised “Last Updated” date.

Last Updated: October 2025

 
12. Contact Us
For questions, concerns, or privacy requests, please contact:
📍 Emerald Coast Marketing & Vending
Tallahassee, Florida
📧 [email protected]
🌐 www.ecm-vending.com